Preface

Compliance-Guidelines Ban the "paperflow" Introduction to ITIL Emergency plan Attendance Miscellaneous:

Print report Online report Online research Recommendation Coincidence

I did not document before with office applications own database solution third party

current evaluation <3 months 4-12 months 1-2 years more than 2 years

How much satified are you with i-doit? Answer in a scale from 1 to 10, where 1 stands for disaffected and 10 for totally satisfied.

Usage

1 2-9 more than 10

1 2-9 10-50 more than 50

1 2-9 more than 10

1-5 6-19 20-50 more than 50

Degree of documentation

technical data contacts contracts licences workflows own objecttypes

systems only without connections connections, but no logic connections and logic

consumer supplier UPS power distributor fuses

Hardware RAID Software RAID NAS SAN devices and pools iSCSI-/FC interfaces and ports

No one 1-10% more than 50% exclusively own object types

Marketing

Do you generally accept to get mentioned as a reference customer ? * yes no maybe

Do you basically agree for a case study? * yes no maybe

Commercial

Which kind of needs do you have in professional support services for i-doit? * no needs hotline suppport with reaction time extended warranty maintenance

Could you imagine to finance i-doit extensions and modules together with other users? * yes no maybe

Let's assume, you would have orded a module. Would you be interested in a common marketing model? * yes no maybe

Development

How important is the interoperability of third party products for you? unimportant nice to have important essential

Which extensions are importand or essential in your view? Tell it in a scala from 1 to 10, where 10 would be most important.

NMS connection (Nagios):

Barcode integration:

Syslog parser:

TTS connection (OTRS):

Visualization:

Simulation:

Change Management (ITIL):

Release Management (ITIL):

Virtual systems:

i-doit will get extended by web-services. Which functions will be in your interest? Integration of technical information on your documented prodcuts (available updates, the latest safety instructions, tips and tricks) Appropriation of product templates as a template for new objects in i-doit (such as server or switch models, software) Building and usage of a common knowledgebase Object specific prices and availability of spare parts and systems Availability of reports